DmxControlPro3 FAQ and Support

My USB-DMX interface is not connecting

• Confirm that your exact interface is listed as supported.
• Close other lighting applications; only one app can normally own a USB interface at a time.
• Disconnect and reconnect the interface, then reopen DmxControlPro3.
• Prefer processor-based interfaces such as ENTTEC USB DMX Pro or DMXKing ultraDMX over timing-sensitive open USB devices.

Art-Net does not start or output

Make sure Wi-Fi or Ethernet is active, the Mac and node are on the intended network, and no other application is already using Art-Net UDP port 6454. Check the macOS firewall only after confirming the network and port configuration.

What can version 3 cues trigger?

A cue list can contain DMX, audio, video, image, MIDI and OSC actions. Audio and video cues also have transport and volume controls.

How do I request support?

Email lightning@jv.nl with the DmxControlPro3 version, macOS version, interface model, a short reproduction description and—when appropriate—a copy of the affected show file. Never send passwords or API keys.